The Legal Notice published on this website identifies the holder as provided in the Law Society Services Information and Electronic Commerce, Art. 10, and contains information on the policy of protection of personal data.
The courses and products offered on this page are for consumption, so the purchase agreement is done at the time the client issues the express confirmation of the order. For this reason, IRFI LONE SORENSEN, S.L. recommends reading the full Legal Notice and these general conditions of purchase before accepting the order.
This contract is concluded in the legal framework established for Electronic Commerce by Law 34/2002 on Information Society and Electronic Commerce, taking into account the Law 7/1996 of 15 January trade management retail, Law 7/1998 of 13 April, on general conditions of the contract, the Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the defence of consumers and users and the Law 3/2014 of 27 March.
The conditions of employment are as follows:
CHARACTERISTICS OF THE PRODUCTS
1.1. The characteristics of the courses and products offered on this site are displayed next to the visual identification of these. You may request more information at the web addresses in a http://www.internationalreflexology.com/ where more information about the courses or products can be found.
Regarding the Ask Lone subscription, you will be able to have access to the recordings as long as you remain in the membership.
Once the free subscription of 6 or 2 months ends, you will be removed off the Ask Lone membership and recordings.
INFORMATION AND PRICES
2.1. Read the descriptions of the products before buying them. Pictures shown may differ slightly from the final product. Faced with any question, please contact us before purchase.
2.2. The price of each product will come clearly indicated on the website. The price and terms of products offered will vary but in any case the price and the conditions that existed when the customer placed order will remain.
2.3. We reserve the right to charge order from the time the order is placed.
2.4. The sale prices listed in our Online Store include shipping costs.
2.5. The shipping service costs are not indicated in the price of products. The shipping service costs are borne by the customer and added to the total amount of the selected products. You will be notified of such costs before confirming the order and completing the purchase process.
2.6. We reserve the right to unilaterally change our prices at any time. However, we are committed to applying the current rates listed on the site at the time the order is placed by the customer.
3.1. To place an order, the customer must be at least 18 years old.
3.2. The customers must select the items that interest them, reporting the number of units and “click” on the “add to cart” button to add the item/s to the shopping cart.
At any time, you can view the contents of your shopping cart where you can find the selected items, their price, taxes.
The shipping charges will be shown at the end of the order. From this same window, before sending the order, you can correct, change or cancel the selected items.
When you have finished choosing your items, click on the “Checkout” button.
Every customer must fill in the personal data form found in our Online Store (available 24h/day, every day) once you have accessed our website by clicking the “Order” button.
If you are a registered user, you will have to report your credentials (e-mail and password), otherwise, you must register and provide your email and personal data, and accept the Legal Notice and Terms of purchase.
As the last step, you must choose the method of payment and will be redirected to the payment gateway.
3.3. When ordering, we will send an order number by email.
3.4. By placing your order, you are making us an offer to purchase the products selected in accordance with the Conditions of Purchase. We may, at our discretion, accept or reject the order.
3.5. If we accept your order, we will notify our acceptance through an order confirmation. We will deliver your order confirmation through the email address that you have provided us with in the form of personal data. If we cannot accept your order, we will attempt to contact you by email or phone.
3.6. Although we will make every effort to supply the products listed in your order confirmation, there may be times when we are unable to supply such products due, for example, that such products are not in stock. In these cases, we will contact you to inform you and suggest some alternative products that you might wish to purchase. If you do not accept our suggestions, then we will cancel your order in relation to the products we cannot supply and refund the amount you have paid to us for such products. The refund will only happen if we are unable to supply the requested products to the customer. Occasionally, the prices of the products in our online retailers may be specified incorrectly and show a corresponding lower price. When this happens and, if we have confirmed your order, we will contact you immediately in order to issue a new order confirmation with the correct price. In the event that the corresponding price is much higher, the customer may cancel their order and refund any amount already been satisfied.
In the case of not being able to provide one or more products to a customer and the customer not showing any response when trying to establish contact, the company reserves the right to cancel the products concerned and send only the remaining part of the order. If you receive the order and disagree, the Return Policies withdrawal paragraph shall apply.
3.7. Once the order is placed, it will be filed by IRFI LONE SORENSEN, S.L. via the Internet until delivery has been made.
3.8. The orders can be made in Spanish, English, Japanese and Danish.
4.1 The payment of the price of the products will be made by any of the two methods of payment indicated below:
– Payment by credit or debit card:
If you choose to pay by card, the customer’s request cannot be considered and will not be processed until payment has been authorized by your bank. Online payment by credit card is done through the security system “Secure Socket Layer”, which encrypts your bank details when they are transmitted over the Internet. For security reasons, IRFI LONE SORENSEN, S.L. verifies all orders paid by credit card. We accept American Express and Maestro cards and any Visa and MasterCard cards that are registered in the secure payment system Verified by Visa. In addition, for any order whose amount exceeds the scale set by IRFI LONE SORENSEN, S.L., the customer will be asked to send a copy of their ID and proof of address through fax or email.
4.2. If our security department suspects of any anomaly or fraud, IRFI LONE SORENSEN, S.L. reserves the right to cancel a transaction for security reasons.
4.3. IRFI LONE SORENSEN, S.L. is working together with Banc SANTANDER to ensure maximum payment security. When you see the symbol of Banc SANTANDER, you may consider that your transaction is 100% protected.
4.4. If the purchase is made by a final consumer or company, an invoice will be delivered. In both cases, a breakdown of the order will be presented together with the relevant Tax Value added (if applicable) and shipping costs information.
RIGHT OF CANCELLATION OF PRODUCTS
5.1 In accordance with the provisions of Art. 71 of Royal Decree 1/2007, of the General Law for the Defense of Consumers and Users, the buyer can return a product as long as it is during the following 14 calendar days since the product was received and as long as it is in the same condition it was delivered.
If this is so, the seller will return the amount paid by the buyer without retention costs, within a maximum period of 14 calendar days from the date on which it has been informed of the decision of withdrawal by the buyer.
No revocation of orders or goods returns after the deadlines indicated will be accepted.
5.2. The consumer must inform us that he wants to return a product because of disconformity or misplacement through an email. In this way, we will organize the return in the most appropriate way. In the event that the problem of such a product is not under warranty, it is the buyer who will pay any additional expenses incurred for such return.
5.3. If the order arrives with any anomaly, it must be reported immediately after reception. Contact our customer service and they will inform you what to do in order to replace a product.
5.4. To make a correct return of products you will need to follow these guidelines:
Products must be returned in their box / original packing.
The products may not have been used so that its value will be shorter or damaged.
The products must be accompanied by the delivery note with the reason for return manually written for proper management and quick return.
5.5. On arrival at our store, the state of the products will be assessed. If you do not comply with the standards set for returns and their status is not correct, we reserve the right to pay a lower amount for the damaged product/s.
5.8. After the assessment of the product/s, we will proceed to refund the amount through the same channel that the payment was made for or we will contact you for the replacement of the affected product/s.
5.9. No revocation of orders nor product returns will be accepted after the deadlines indicated above.
DELIVERY AND AVAILABILITY
6.1. The customers will receive their order at the address that has been indicated on their personal data form.
6.2. At the end of any order, the price of the shipping costs will be clearly indicated. In case of a return, the shipping costs will be borne by the customer (Art.44 of the Law of the Retail Trade).
6.3. The product will be delivered within the next 30 days after the payment has been accepted by your bank. In case that there is another time limit for a specific product or order, it will be specified in each product’s file. To order more than one product, the delivery date for the product will be indicating a longer-term. In case that we do not have enough stock to supply your order, we will communicate with you immediately and will do our best to place a new delivery as soon as possible. If the product is discontinued or removed from our catalogue, we will contact you to find another product of similar characteristics and in case of this not being possible, the amount of the product out of stock will be reimbursed. If an order has not been delivered 10 days after the delivering terms of latest 30 days, the customer is entitled to ask for the reimbursement of the amount of the products that have not yet been delivered.
6.4. The order will not be delivered before it is verified that the effective realization of the payment has been executed correctly.
6.5. When referring to hours and days, we understand this as hours and working days, which excludes Saturdays, Sundays and holidays. If for any reason attributable to IRFI LONE SORENSEN, S.L. this period is exceeded, we will notify the client of the incidence and propose alternative solutions.
6.6. Customer agrees that he or another designated person is at the indicated address in order to receive the package. If nobody is there the first time, the carrier will insist several times. If the order could not deliver, the package will be returned to us, with the consequent return of the payment made by the customer, excluding shipping and return charges, which shall be borne by the customer.
6.7. It should be noted that orders will be shipped within the limits of available stock. If one of the items were not in stock, we promise to send an email to the customer as soon as possible (from the date on which the order has been placed) to explain how long it could take before we can send your product/s. If you were not interested in waiting, you can request a refund of any amounts paid by that product/s.
7.1. Merchandise shipments are made daily Monday through Friday and always having agreed on the address with the customer. In the case of transport damage, the customer must mention that in the delivery
note when returning the product. Claims for damage caused by transportation after 24 hours after the product has been received will not be accepted. Upon returns of the product/s to our headquarters, the customer will receive the corresponding bill.
OBLIGATIONS IRFI LONE SORENSEN, S.L.Y CUSTOMER
8.1. IRFI LONE SORENSEN, S.L. undertakes to make available to the customer all necessary information concerning the products offered as well as the orders placed. IRFI LONE SORENSEN, S.L. is not responsible for the non-execution of these conditions in case of a major force, in case of a mistake from part of the customer or in case of an unpredictable event caused by a person outside the contract.
8.2. The customer undertakes to fill out order forms and fields according to the instructions. The customer also agrees to pay the price of the product, including taxes and shipping costs.
8.3. Remember that it is advisable to keep a copy of the data contained in the products purchased. IRFI LONE SORENSEN, S.L. is not responsible for any loss of data, files or, in general, any damages resulting from a failure of backup by the customer.
8.4. IRFI LONE SORENSEN, S.L. is not responsible for the consequences that may result from improper use of products sold in the shop.
QUESTIONS OR COMPLAINTS
9.1. You may direct questions, complaints or inquiries about tracking to: